Your Questions, Answered

G1) Staying Updated on Travel Rules

Travel requirements and regulations can change, so it’s essential to stay updated by checking the official government websites for both the UK and your destination before your trip. Additionally, consult with your travel agent or tour operator for specific information related to your holiday package.

G2) Age Classification for Air Travelers
  • Definition: Travelers below 2 years old.
  • Seating: Infants travel on an adult's lap.
  • Seat Purchase: If needed, a child seat must be purchased.
  • Definition: Travelers aged 2 to 11 years.
  • Seating: Children have their own seats.
  • Fare: Children pay a reduced fare compared to adults.
  • Definition: Passengers aged above 12 but below 16 years old.
  • Seating: Teenagers have their own seats.
  • Passengers aged 16 years or older will be considered as adults.
G3) Defining Low and High Seasons

The following are the three holiday periods that are considered high seasons for travel every year:

  • Easter holidays: March-April
  • Summer holidays: July-August
  • Christmas holidays: December-January These specific time frames generally witness higher tourist activity and elevated costs compared to off-peak periods.
F1) Advantages of Advance Ticket Booking

For optimal savings, we suggest our customers to consider booking their tickets well in advance, typically around 6 to 7 months ahead, particularly when planning travel during peak holiday seasons. This approach frequently leads to obtaining more budget-friendly fares.

H1) Reservation Procedures for Tickets and Accommodation

To reserve your ticket, accommodation, or holiday packages, you have several options: 

  • Visit our Office: Feel free to stop by our office located at 14 Merryston Court, Coatbridge ML5 1HB.
  • Call Us: You can reach us by phone at 01213189110.
  • WhatsApp: Alternatively, you can contact us through WhatsApp, as our landline number is also available on WhatsApp for your convenience.
  • Additionally, you may drop a line to Jugni Travel at Ask@Jugni.Travel We're all ears and ready to chat!
G4) Booking Procedures Outside Office Hours

When our office doors are closed, your booking options stay wide open! Reach out through our customer service hotline at 01213189110 or drop us a message on WhatsApp – yes, we’re even available there! Can’t wait? Shoot us an email, and we’ll get back to you with a booking assist as soon as our working hours kick in. Your convenience is our commitment!

G5) Payment Methods

There are two payment methods available for your convenience:

  • Bank Transfer: You can make your payment through a bank transfer.
  • Opt for a hassle-free payment experience with our secure 3D payment link—pay conveniently from home!
G6) Phone Payments and Data Security

To safeguard your personal data from potential misuse, we’ve implemented a secure payment link method rather than processing payments over the phone.

G7) Transparency in Payment Costs

At our service, we prioritize easy and convenient payment methods with complete transparency. When booking with us, rest assured that there are NO additional booking fees or hidden charges. You can choose from various payment options.

G8) Office Operating Hours - Operating Hours for Our UK Office:
  • Our office is currently open from 9:00 AM to 6:00 PM.
  • Future Expansion: We are planning to expand our services to be available 24/7.
  • Your support and input are greatly appreciated as we move towards this goal.
F2) Flight Reservation Changes and Cancellations

It’s important to note that you can make changes or cancel your flight reservation, but the specific details and policies related to these actions can differ significantly. These differences are contingent upon factors like the airline you choose, the fare class of your ticket, and the terms and conditions attached to your booking.

F3) Flight Check-In Process

The recommended time to commence the check-in process before your flight’s departure can vary based on the airline and airport. However, as a general guideline, it’s advisable to check in approximately 2 to 3 hours prior to your domestic flight and about 3 to 4 hours before embarking on an international journey.

H2) Hotel Check-In and Check-Out

Normally, accommodations allow check-in during the afternoon, typically between 3:00 PM and 4:00 PM. Traditionally, check-out takes place in the morning, often between 11:00 AM and 12:00 PM. Be aware that these schedules can differ from one accommodation to another.

F4) Flight Schedule Confirmation

To verify the status of your flight and ensure it is on schedule, you can take the following steps: Contact Your Travel Agent, Check Flight Status Online, Directly Contact the Airline, Verify at the Airport, and Last-Minute Confirmation.

F5) Departure Terminal Information

You can find the departure terminal for your flight on either your e-ticket or the itinerary sent to you via email. If you have any doubts or need clarification, please don’t hesitate to contact us at 01213189110 for assistance.

F6) Hotel Accommodations During Transit

The provision of hotel accommodations during layovers differs among airlines. Most no longer provide this service, but some may, depending on specific factors. If the airline cannot provide accommodation, you can reach us at 01213189110 or via WhatsApp for assistance in locating a suitable hotel within your budget.

F7) Dealing with Flight Changes

If there are any modifications to your flight, whether it involves a change in departure time or other details, we will promptly reach out to you. You can expect to receive notifications via phone, email, or SMS to ensure you have all the essential information about the alteration.

H3) Hotel Booking Issues

If the hotel is still unable to locate your booking despite providing the information mentioned above, please don’t hesitate to reach out to our Support Team at 01213189110 or via email at Ask@Jugni.Travel We will take the initiative to contact the hotel on your behalf and address any inquiries or concerns you may have regarding your reservation.

G9) Emergency Procedures Overseas

In the event of an emergency while you are abroad, here are the recommended steps: Maintain Composure, Reach Out to Local Authorities, Contact Your Embassy or Consulate, and Inform Family and Friends.